frequentix
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How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Webhooks & the API

When a sale, a scan or a waitlist offer should reach your CRM, your finance system or your own site, frequentix can push it — or your systems can come and read it.

Webhooks

The console's Webhooks page: one active endpoint subscribed to order.created, order.refunded and ticket.scanned, scoped to all events.
Webhooks — each row is an endpoint, the event kinds it receives, and its status.
  • Twelve event kinds can be pushed to an endpoint you nominate: orders created, refunded and cancelled, tickets scanned and updated, waitlist joins, offers and conversions, date cancellations, add-on redemptions and payment disputes. A subscription is organiser-wide or scoped to one event.
  • Every delivery is signed, so your endpoint can prove it came from frequentix. The signing secret is shown once, at creation.
  • A failing endpoint is retried eight times over about nine hours; if it never answers, the subscription disables itself and you get an email, so a silent outage can’t swallow a week of orders. A browsable delivery log shows every attempt and response.

The API

  • API clients live in Settings → Integrations. Each carries scoped credentials — read access to events, orders, tickets and contacts, plus recording scans — and can be limited to named events. Narrowing a client’s scope applies immediately, even to tokens already issued.
  • Like webhook secrets, a client secret is shown once. Lost one? Revoke and create a replacement — nothing can ever read it back.

For your developers

This article is the organiser’s view. Payload formats, signature verification, authentication and code samples live in the developer documentation — hand your developer that link and the two secrets, and they have everything they need.