frequentix
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How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Scanner: check-in on any phone

Scanner is the frequentix check-in app. It runs in the browser on any phone — nothing to install from an app store — and it’s built for the door: pair in seconds, scan hands-free, revoke instantly.

Scanner's verdict screen filling a phone in green: a large tick, the word ALLOW, then the attendee's name Freya Green, their ticket type Standing (Floor), and the line Entry allowed.
A verdict fills the screen — green for admit, red for refuse — and names the person in front of you.

Pairing a device

The console's Pair the device dialog: a QR code, a large 6-digit code with a refresh countdown, and a waiting-for-device spinner.
The pairing dialog — scan the QR or type the code; it rotates every 60 seconds.
  1. In the console, open the event’s On-site → Scanners and create a pairing at an entry point.
  2. The console shows a 6-digit code and a QR. Codes rotate every 60 seconds; an unclaimed pairing expires after 10 minutes.
  3. On the door phone, open Scanner and type the code — or scan the QR, which pairs in one step. The console flips to “connected” and lists the device.
Scanner's pairing screen on a phone: the frequentix logo, the heading Pair this device, a six-box code field, a Pair button, and a link reading Scan the QR instead.
The door phone's side of it: six digits, or switch to the camera and scan the console's QR.

Scanning

  • The camera runs continuously — point it at the queue and verdicts appear; no tapping between scans, and the same code won’t double-trigger back-to-back.
  • A torch toggle and camera flip cover dark doorways; a manual entry field takes a ticket reference when a screen is too cracked to scan.
  • The lane pins the device to its event and its allowlist — see Entry points & lanes.
Scanner's scan screen: the camera fills the phone, with the device tag EHMV, the entry point Accessible Entrance, and the status line Online · Synced 1 min ago across the top, and round torch, keyboard, camera-flip and pause buttons across the bottom.
The scan screen. The camera fills the frame (black here — this capture has no scene in front of it); the top line is the lane, the connection and how fresh the device's offline copy is.

Verdicts

Every scan answers with a full-screen verdict readable at arm’s length in a dark doorway: green ALLOW or red DENY, with the attendee’s name, their ticket type, and — when denied — the reason: already scanned (with when), wrong entry point, outside the admission window, cancelled or refunded, or a cancelled date. On seated events the verdict shows the seat label, so staff can point the way.

Scanner's refusal screen filling a phone in red: a large cross, the word DENY, the attendee's name Freya Green, their ticket type Standing (Floor), and the reason Already scanned.
The same ticket a second time. The reason is always stated, so staff can say why rather than just no.

For the buyer whose phone died: type two or more characters of a name or email, pick the person, and check them in — it records exactly like a camera scan. Search is online-only and returns a short list, so the door keeps moving without a full attendee list ever sitting on the device.

Revoking a device

Every paired device is listed in the console with its tag. Pressing Revoke takes effect on the device’s next contact: it wipes and returns to the pairing screen. A lost phone stops being a scanner the moment you press the button — and an unused pairing expires by itself eventually anyway.