frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Ticket types & pricing

Ticket types are the shape of your event on sale: what it costs, how many exist, who can see it and when it sells. Each event carries as many types as it needs — General, VIP, Student, Early bird.

What a ticket type carries

An event’s Ticket types list showing each type’s price, sold count and capacity, and status.
Setup → Ticket types — price, capacity and sales state per type.
  • Price — paid or free, with VAT handled per your tax rates.
  • Capacity — how many can ever sell. On a seat-mapped type, capacity is derived from the map and can’t be hand-edited.
  • Per-order maximum — how many one basket can hold. On a multi-date run this applies per date.
  • Sale window — on-sale and off-sale times, applied automatically.
  • Types can also require approval before purchase, or open a waitlist once sold out.

Hidden & private types

A hidden type doesn’t appear on the storefront until a buyer supplies an access code or arrives by its private link — how guest lists, crew tickets and pre-sales stay off the public page. Access codes are on every plan; see Discounts, access codes & tax rates.

Timed price tiers

A price ladder on one type: Early bird until a date or a sales count, then the next step up, automatically. Buyers see the current price and that it will rise — a deadline that sells without you re-editing the event at midnight.

Per-buyer purchase limits

Where a per-order maximum caps one basket, a purchase limit caps a buyer across orders — four per person means four, even over two visits. Useful against touting and for genuinely limited allocations.