The ticket has a life after checkout.
Plans change. Buyers pass tickets on, move them to another night, sell them back at face value or cancel to a policy you set — and every order carries a document that stands up to an accountant. All without an email to your inbox.
The support queue you never have to answer
Most of what an organiser gets asked after a sale is the same handful of things: can I give this to someone else, can I come on a different night, can I get my money back, where is my invoice. Each of those is a buyer action here, bounded by rules you set — and each one that a buyer completes on their own is one you never had to.
Ticket transfers
A holder passes a ticket to a named recipient, who accepts it from an emailed link. Ownership genuinely moves: the old QR is revoked everywhere — offline scanners included — and a fresh ticket is issued under the recipient’s own order, with their own wallet passes. You set the policy and the cutoff, and can see or cancel any transfer. On Starter and above.
Face-value resale
Someone who can’t come lists their ticket at exactly what they paid, and it is offered to your sold-out waitlist in turn. The buyer pays face value plus the usual booking fee, the seller is refunded face value, and the QR rotates on the way through. No touting, no markup, no marketplace taking a cut of your event. On Pro and above.
Swap to another date
On a multi-date run, a buyer holding Friday moves their ticket to Saturday from their order page — same ticket type, nothing to pay. The old QR stops working, a fresh ticket is issued for the new night, wallet passes update, the freed place is offered to Friday’s waitlist, and on a seated house they choose their seat on the new night. Your revenue per night follows the ticket. Staff can move any ticket from the console too — the answer when you have to cancel a night. On Starter and above.
Buyers cancel their own tickets
Turn it on per event and set the terms: how long before the date a buyer may cancel, a cool-off window after purchase, and a cancellation fee if you want one. They cancel individual tickets from the order page, the money goes back to the card, the place returns to your waitlist, and nobody has to email you. On Starter and above.
VAT invoices & credit notes
Every confirmed order gets a numbered, immutable document — a full VAT invoice where you’re VAT-registered, a plain receipt where you’re not. Numbering is gapless per organiser and resets each year; a refund raises a credit note that reproduces the original VAT exactly. Nothing is ever edited after issue: corrections cancel and reissue. Invoices on Starter and above; receipts on every plan.
An invoice a screen reader can read
To a screen reader, most platforms’ PDF invoices are a wall of unlabelled text. Yours is a real table on the order page that a screen reader can walk through — the wording as well as the figures — held to the same accessibility standard as the rest of the buy flow.
Buyers help themselves
From one private link a buyer can re-read their tickets, add them to Apple or Google Wallet, rename an attendee, download an invoice, transfer, change date, resell or cancel — and “find my order” re-sends the link to anyone who lost the email. Every one of those is a support message you never receive.
Pass it on, move it, or sell it back
A holder transfers a ticket to a named recipient, moves it to another night of the run, or lists it at exactly what they paid. A listing is offered to your waitlist in turn; the buyer pays face value plus the usual booking fee and the seller is refunded face value. In every case the QR rotates on the way through, so the old code stops working everywhere — offline scanners included.
Every movement, on the record
A log of every transfer, every date swap and every listing — the transfers cancellable by you, and any ticket movable to another night by you — plus a filterable ledger of every invoice, receipt and credit note you have issued, exportable to CSV. Documents are frozen at issue, so renaming a tax rate can never rewrite one a buyer already holds.
Frequently asked
How does resale stop touting?
There is no price field. A listing is fixed at the face value the seller actually paid, after any discount, and it is offered to your event’s waitlist in order rather than posted on an open market. A tout has nothing to mark up and no audience to mark it up to — and it keeps you on the right side of where UK resale legislation is heading.
Do I have to allow transfers and resale?
No. Both are opt-in per event, with a cutoff you choose, and you can see every transfer and listing in the console and cancel any of them. Transfers are on Starter and above; face-value resale is on Pro and above.
Can a buyer change to another date?
On a multi-date run, yes — switch date swaps on for the event and a buyer holding one night moves their ticket to another from their order page, as long as that night has a place left. Same ticket type, nothing to pay: the old ticket is retired, a fresh one is issued for the new night with a new QR code, and the freed place is offered to the original night’s waitlist. If the night they hold has been cancelled, they can move off it however late it is. On Starter and above; your team can move any ticket from the console whatever the switch says.
If a buyer cancels their own ticket, what do they get back?
The face value, less any cancellation fee you set — the booking fee is never returned. You control who can cancel and when, with a cutoff before the event and an optional cool-off window after purchase. The place goes straight back into stock and is offered to your waitlist.
Is a ticket bought through Exchange still refundable?
No, and that is disclosed to the recipient before they accept a transfer or pay for a resold ticket. It keeps the money story simple: one ticket, one payment, one place it can go back to.
Let buyers sort it out themselves
Transfers, date swaps, buyer cancellation and VAT invoices come with Starter; face-value resale comes with Pro. Receipts are on every plan.