frequentix
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How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Approvals & waitlists

Two ways to manage demand: approvals put you between the request and the sale; waitlists queue sold-out demand and hand spots out fairly when they free up.

Where to find it: open your event, then Registration → Approvals or Registration → Waitlist in the sidebar.

Approval-gated tickets

The Approvals queue listing requests with the buyer, ticket type, and approve and decline actions.
Registration → Approvals — review requests before they can become sales.

Mark a ticket type as requiring approval and it stops selling directly — buyers request instead, and the event’s Approvals queue collects them for review.

  • Approving a paid request emails the buyer a payment link and holds their place for 24 hours while they pay. Unclaimed, the hold lapses and the stock frees itself.
  • Approving a free request issues the tickets immediately.
  • Declining emails the buyer; nothing is charged either way.

Waitlists

The event’s Waitlist: queued buyers in order, offers in flight with their claim windows.
Registration → Waitlist — the queue, and offers counting down their claim windows.

When a ticket type (or a whole date) sells out, a waitlist lets buyers leave their name instead of leaving. When stock frees up — a refund with release, a lapsed hold, capacity you add — the next person in line gets an emailed offer:

  • Joining takes an email, an optional name, and how many places are wanted; joining twice with the same email doesn’t queue twice.
  • An offer reserves the spot for a 30-minute claim window (adjustable per waitlist). Claimed, it converts into a normal order; unclaimed, it passes to the next person. The offer email names the exact date that freed up, and on a seated type the claim opens the real seat picker for exactly the reserved count.
  • On a multi-date run, waitlists are per date — someone can queue for Friday and Saturday.
  • The console shows the queue, offers in flight, and lets you release spots manually.

Automatic offers

With automatic offers on, freed stock fires the waitlist by itself — refund a seat at midnight and the offer email is already on its way. Without it, you release spots manually from the console.

The queue also carries face-value resale: when a buyer lists a ticket through Exchange, the listing is offered to the same waitlist, first come first served, exactly like freed stock — except the offer is one specific resold ticket (with its exact seat, where there is one) at the price the seller originally paid. Listing-backed offers ride the same claim window and the same automatic-offers switch.