frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Sessions & runs (multi-date events)

Sessions turn one event into a run of dates — a theatre run, a weekly class, timed-entry slots — without cloning the event. One event page, one configuration, many dates.

What sessions are

A timed-entry event’s Sessions page: a day’s hourly slots, each with its own capacity and a cancel action.
Setup → Sessions on a timed-entry attraction — seventy slots, each with its own stock.

A session is a date (or slot) the event admits on. An event without sessions behaves exactly as before — everything here is opt-in. Each ticket type is either sold once across the whole run (a season pass) or per date (a night’s ticket); the buyer picks their date on the storefront before choosing per-date tickets.

What becomes per-date

  • Stock — each date carries its own numbers, and a date can also carry a whole-slot capacity cap across types.
  • Per-order maximums — a cap of 4 admits 4 on Friday and 4 on Saturday in one basket.
  • Waitlists — buyers queue for a specific date and can queue for more than one; see Approvals & waitlists.
  • Sales reporting shows each date’s numbers alongside the run’s total.

Generating a run

Generate dates on a daily, weekly or monthly pattern with a preview before anything is created; re-running only fills missing dates. Admission windows (when the gate accepts each date’s tickets) are set per date, defaulting to 60 minutes before until 30 minutes after start. Deleting a date is refused while anything is live on it — sold, held, waitlisted or awaiting approval — and the console names the reason.

Cancelling one date

When you cancel a single date of a run, in one action:

  • Selling for that date stops, and it disappears from the storefront’s date picker.
  • Active baskets holding that date are released — seats included.
  • Sold tickets stay valid and refundable; wallet passes for that date grey out on buyers’ phones.
  • Every holder is emailed once (a buyer with six tickets gets one email saying six), telling them you’ll be in touch.

At the gate

A ticket for a cancelled date is denied at the door with a “session cancelled” verdict, and a ticket presented on the wrong date of a run is denied as outside its admission window — Scanner shows the reason either way.