frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Plans & billing

Four plans — Free, Starter, Pro and Enterprise — with the core of the platform on every one of them. This is the orientation view; the pricing page has the full feature matrix.

Always included

Every plan, including Free, gets the essentials:

  • Ticketing, orders and the full storefront checkout
  • Apple and Google wallet passes for tickets and add-ons
  • Check-in with Scanner, including offline scanning and unlimited devices — one entry point on Free, three on Starter
  • Box Office door sales on iPhone, iPad and Android
  • Receipts, and read access to every document ever issued
  • Access codes for hidden ticket types

The plan ladder

  • Free — £0 a month, one event at a time (drafts included, so archive one to start the next), 4% platform fee (capped per order). Everything above, nothing gated below.
  • Starter — unlimited events and a 3% fee, adding per-event branding and storefront text, badges, discounts, imports, waitlists, Exchange ticket transfers, buyer self-service cancellation, timed price tiers, pay what you want, attribution, sessions and VAT invoicing.
  • Pro — the working set for serious operations at a 2% fee: the registration wizard, approvals, automatic waitlist offers, Exchange face-value resale, reserved seating, unlimited entry points, email campaigns, embedded checkout, companies, timed-entry slots, full white-label, and webhooks and the API.
  • Enterprise — everything, with negotiated rates, higher limits and bespoke terms.

Individual agreements can override any of this — negotiated fees, raised limits, single capabilities granted outside the ladder. If you have one, your numbers are the ones in your agreement.

A registered charity sits across the ladder rather than on it: verify your charity number and you pay 2% capped at £4.00 whatever plan you are on, with no platform fee at all on donations.

The email allowance

Transactional email — confirmations, tickets, notices — is unlimited and uncounted on every plan. Marketing email (campaigns and one-off sends) draws on a monthly allowance: none on Free and Starter, 25,000 a month on Pro and Enterprise. The allowance is a hard cap, counted per calendar month — see Emails & campaigns.

Billing & upgrading

Settings → Billing: the current plan with its platform fee, and the platform's invoices to the organiser.
Settings → Billing — your subscription, separate from your ticket revenue.

Settings → Billing holds your subscription, plan changes and the platform’s invoices to you. Upgrades apply immediately — gated features unlock as soon as the plan changes.