Install the console
The console runs in any browser, but it can also be installed — added to your phone, tablet or desktop so it opens from its own icon, full screen, without browser chrome around it. Nothing changes about what it can do; it is the same console, in a window of its own.
Adding it to your home screen
How you install depends on the browser, and only one of them offers a button.
- iPhone and iPad — open the console in Safari, tap the Share button (the square with an arrow coming out of it), scroll down the list and choose Add to Home Screen. Safari is the only browser on iOS that can do this; Chrome and Firefox there cannot, whatever their Share menus suggest.
- Android, Windows, macOS and Linux — Chrome and Edge offer an install control in the address bar, and the console offers one of its own in the account menu at the top right, next to Security.
The account menu shows an Install app entry whenever the browser you are using can install, and hides it once you are already inside the installed app.
Signing in the first time
An installed app keeps its own sign-in, separate from your browser. That is a deliberate part of how phones and desktops isolate installed apps, not something the console chooses — so the first time you open it you will be asked to sign in again, even if you were signed in in Safari a moment earlier. After that it stays signed in like any other app.
Two-step verification works exactly as it does in a browser — see Your account & security.
Staying up to date
A phone does not close an installed app when you switch away from it — it suspends it, and brings the same screen back when you return, sometimes for days. That is comfortable, and it means an app can sit on a version released weeks ago without anything on screen saying so.
The console checks for a new version every time you come back to it. When there is one, it offers a Reload at the top of the screen. It waits for you to tap it: a reload while you were part-way through a seat map or a ticket type would lose that work, so the choice stays yours. Tapping Reload takes a moment and puts you on the current version.
Without a connection
The console needs a connection. Everything it shows — orders, attendees, capacity — is live, and showing you a remembered copy of any of it would be worse than showing nothing: you would be making decisions on figures that had quietly stopped being true.
So without a connection the app shows an offline screen and waits. Nothing you had already saved is affected. For checking people in at a door where the signal is unreliable, that is what offline scanning in the Scanner app is for — it is built to keep working without a connection, and the console is not.
If you added it before
An icon you added to your home screen before the console supported being installed stays a plain shortcut — it opens the console, but without its own window, its own icon or the update prompt. Phones read those details once, when the icon is created, and never look again.
To upgrade it: delete the icon from your home screen, open the console in Safari, and add it again. Nothing is lost by doing this — your account, your events and your settings live in your frequentix account, not on the device.