frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Your storefront — what buyers see

Every published event gets a public storefront page — branded yours, working the same on a phone as a laptop. This is the journey your buyers take, so you know what they’re seeing when they call.

The event page

  • The page shows your branding, description, venue and the ticket types currently on sale. Remaining stock is only disclosed when 10 or fewer remain — urgency reads without your sales volumes going public.
  • On a run, buyers pick their date first, and each date carries the same 10-or-fewer remaining count. Cancelled dates are simply absent; a sold-out date stays pickable on purpose, because its waitlist only appears once the date is chosen.
  • On a seated event, buyers pick their exact seats on the live map, with availability refreshing as others buy.
  • Hidden types appear only with an access code or private link.

Basket & checkout

  • A basket holds real stock for 15 minutes — the countdown is visible to the buyer. Reaching payment tops the hold up, within a 30-minute ceiling, so stepping back and forth can’t hold stock forever.
  • Registration questions come before payment, and required ones gate it.
  • Payment is card, on your own Stripe account (Getting paid). Tickets issue the moment payment confirms; free orders confirm directly.
  • Discount codes apply in the basket; billing and company details can be added during checkout — or after, for the invoice.

After purchase

  • The confirmation page and email carry every ticket’s QR, seat labels where seated, and per-add-on QRs. Each pass has its own Apple/Google wallet button, and an order with two or more of them also gets Add all to wallet.
  • Wallet passes update live: a cancelled, refunded or re-dated ticket greys out on the buyer’s phone by itself.
  • The receipt or invoice is linked right there — see Invoices & receipts.

Buyer self-service

Buyers manage orders through emailed magic links — no accounts, no passwords. From their order page they can re-download tickets, reassign a ticket to a colleague (it re-issues with a fresh QR), add billing details, and read their documents.

  • Find my order — a buyer enters their email and gets links re-sent for confirmed orders from the last 12 months. It always answers the same whether or not anything matched, so it can’t be used to fish for customers.
  • Marketing emails carry one-click unsubscribe; transactional email (tickets, confirmations) always arrives.