frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Add-ons & extras

Add-ons sell the rest of the event: parking, programmes, workshop seats, t-shirts, drinks packages. They ride along in the same basket as tickets — on every plan.

Selling add-ons

An event’s Add-ons list — camping, parking and merchandise with prices, stock and redemption state.
Setup → Add-ons — everything the event sells beyond admission.
  • An add-on has a price, stock and a per-order maximum, just like a ticket type.
  • Add-ons are event-wide — on a multi-date run they aren’t tied to a particular date.
  • Buyers add them during checkout; staff can sell them at the door through Box Office.

Redeeming at the event

Mark an add-on redeemable and each purchased line gets its own QR code, separate from the ticket. At the event, staff scan it (or look it up) and redeem units — two of four drinks now, two later. The count lives on the server, so it can never be over-spent across devices, and a redemption report shows what’s been claimed. Add-ons are redeemable by default; switch individual ones off if they’re purely informational.

Wallet passes

Redeemable add-ons get Apple and Google wallet passes too, titled with the add-on’s own name — “VIP Parking”, not the event — so the right pass surfaces at the right barrier. When every unit is redeemed, the pass greys out on its own.

Door-only add-ons

An add-on can be enabled for the door and not the storefront — merch and concessions that only exist at the venue. The Box Office catalogue is curated separately from online sale settings, so the door can sell what the website doesn’t.