frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Add-ons & extras

Add-ons sell the rest of the event: parking, programmes, workshop seats, t-shirts, drinks packages. They ride along in the same basket as tickets — on every plan.

Where to find it: open your event, then Setup → Add-ons in the sidebar.

Selling add-ons

An event’s Add-ons list: an ungrouped “Firewood Bundle” marked Door only, then a named “Extras” group holding a weekend car park, a campervan pitch and a charging locker, each row with a drag handle, its tax treatment, remaining stock and price.
Setup → Add-ons — everything the event sells beyond admission, in its own display groups and drag-ordered.
  • An add-on has a price, stock and a per-order maximum, just like a ticket type.
  • Add-ons are event-wide — on a multi-date run they aren’t tied to a particular date.
  • Buyers add them during checkout; staff can sell them at the door through Box Office.

Redeeming at the event

Mark an add-on redeemable and each purchased line gets its own QR code, separate from the ticket. At the event, staff scan it (or look it up) and redeem units — two of four drinks now, two later. The count lives on the server, so it can never be over-spent across devices, and a redemption report shows what’s been claimed. Add-ons are redeemable by default; switch individual ones off if they’re purely informational.

Wallet passes

Redeemable add-ons get Apple and Google wallet passes too, titled with the add-on’s own name — “VIP Parking”, not the event — so the right pass surfaces at the right barrier. When every unit is redeemed, the pass greys out on its own.

Images & grouping

An add-on can carry a small square image, shown beside it wherever a buyer meets it. A photo of the tote bag sells more tote bags than the words “tote bag”, and it survives duplicating the event along with everything else about the add-on.

Add-ons can also be sorted into named display groups — “Parking”, “Merch”, “Food & drink” — and dragged into the order you want. Groups on the add-on side are built separately from the ticket-type side, so naming a group “Weekend” for tickets doesn’t create one for add-ons; anything you leave ungrouped shows first.

Door-only add-ons

An add-on can be enabled for the door and not the storefront — merch and concessions that only exist at the venue. The Box Office catalogue is curated separately from online sale settings, so the door can sell what the website doesn’t.