Help with your event, when you need it.
Running an event on frequentix? Talk to a real person on the phone or by email — or jump straight to the console, the scanner app and the developer reference.
Talk to a real person
Organiser support comes from the same small team that builds frequentix. Call us during office hours or email any time — tell us the event you're working on and we'll pick it up from there.
Signed in to the console? Help → Support tickets opens a ticket with us from the event or order you're looking at, screenshots and all, and your whole team follows the reply. On Pro and Enterprise it goes to the front of our queue.
If one of your ticket holders needs help with an order, they should come to you first — you're the organiser and the controller of their booking, and you can resend, refund and reassign from the console, and their request lands in the same support desk. Hand us anything you can't resolve there.
- Call us
- 0333 335 7850
Mon–Fri, 9am–5pm
- Email us
- hello@frequentix.com
We answer during office hours, Monday to Friday.
Answers you can get right now
Most of what organisers ask us is a click away — refunds and reissues, what your plan covers, and how the platform handles your attendees' data.
Help centre
Guides for every part of frequentix — from your first event to scanning at the door — with what each plan includes.
Support tickets
Signed in to the console? Open a ticket with us from the event or order you're looking at, with screenshots attached. Your whole team can follow the reply, and the requests your door devices and ticket holders raise with you land in the same place.
Organiser console
Resend a ticket, refund or reassign an order, edit a live event and check your sales — most day-to-day questions are answered right here.
Scanner app
Pair a phone or tablet for the door with a short rotating code — no logins to hand out — and keep scanning when the venue Wi-Fi drops.
Plans & fees
What each plan includes, how the platform fee is worked out and capped, and exactly what changes when you move up a tier.
API & webhooks
OAuth API clients, signed outbound webhooks and the event reference for wiring frequentix into the systems you already run.
Security & privacy
How attendee data is encrypted per event, how team roles and multi-factor sign-in work, and how one-action GDPR erasure is handled.
Data processing
The data processing agreement covering how frequentix handles attendee data on your behalf, for your legal and procurement teams.
Still stuck?
Email us or pick up the phone — we'd far rather work it through with you than leave you guessing the day before doors open.