frequentix
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How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Invoices & receipts

You are the seller; frequentix issues the paperwork on your behalf. Buyers get a receipt or a proper VAT invoice, corrections follow accounting rules rather than edits, and nothing ever disappears.

Receipt, invoice, credit note

Settings → Invoicing: seller identity fields, document numbering options and the issuing policy.
Settings → Invoicing — seller identity, numbering and when documents issue.
  • A receipt — issued when you’re not set up for VAT invoicing. On every plan.
  • A VAT invoice — issued once your seller details (VAT number, address, country) are complete in Settings → Invoicing; the console tells you exactly what’s missing. Small consumer purchases produce a legally simplified invoice with no buyer address needed; a buyer who supplies company details gets a full one.
  • A credit note — raised automatically when a refund settles.

When buyers get which

  • By default a document is issued automatically when an order is paid; you can widen that to free orders too, or switch to on-request only.
  • The confirmation email carries a link to the document — never an attachment — and the buyer’s order page shows it permanently, as accessible HTML and PDF (invoices also as machine-readable XML for procurement systems).
  • Buyers can add company and VAT details after purchase — the usual moment a business buyer realises they need a full invoice.
  • A door sale is documented by the same path as any online order.

Corrections

Documents are never edited. The document kind is frozen at issue — registering for VAT next year doesn’t rewrite last year’s receipts — and there are exactly two corrections:

  • Wrong value (a refund) → a credit note reverses it.
  • Wrong identity (buyer supplied company details late) → cancel and reissue, keeping the audit trail.

Numbering & retention

  • Numbering is gapless and sequential per organisation, with an optional yearly reset — what an accountant or an inspector expects.
  • Each event has an Invoices ledger with CSV export; the order record is the only place a document is issued or reissued.
  • Issued documents survive even a GDPR erasure — tax law requires six years of records, and erasure respects that.