frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Create your first event

Creating an event takes under a minute: a short dialog collects the essentials, and everything else — tickets, questions, seating, the door — is configured afterwards in the event’s own workspace.

Creating the event

The New event dialog over the events list, asking for name, description, currency, timezone and dates.
New event — a short dialog, not a wizard; everything else comes after.

From the Events list, New event opens a dialog asking for the name, dates, timezone and venue. That’s deliberately all — you get a draft event immediately and shape it from there, rather than committing to twenty decisions up front.

The event workspace

Opening an event lands on its overview — dates, venue, storefront link, branding — with six areas alongside:

Areas that belong to a paid plan appear with a lock rather than disappearing, so you can always see what exists.

The Events list: eight events with their status, dates and ticket-type counts, plus duplicate and archive row actions.
The Events list — every event with its status, and Duplicate one action away.

Draft, published, archived

  • A draft event sells nothing and has no public page — configure at leisure.
  • Publishing makes the storefront page live; sales follow each ticket type’s own on-sale window.
  • Archiving retires a finished event from the working list; its records, reports and documents remain.

Duplicating an event

Duplicate (on the Events list) deep-copies an event’s whole configuration — ticket types, add-ons, questions, discounts, seating, branding — into a fresh draft with counters reset and dates shifted. It’s the fastest way to run the same show again; sales history stays with the original.