frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Box Office: selling at the door

Box Office is the frequentix door-sales app: it sells — Tap to Pay, cash or free — and it scans, using the same surface as Scanner. One paired phone is a till and a gate at once.

Box Office is a native app for phones and tablets; the screens shown in this article are illustrations rather than captures.

What Box Office is

  • Payments run Tap to Pay on the device — no card reader hardware — plus recorded cash and free issue, all settling to your own Stripe account (Getting paid).
  • Devices pair exactly like Scanner — a short code, no logins — from the event’s Box office tab or Settings → Devices.
  • Until Stripe onboarding completes, Tap to Pay hides and the app says so — cash and free still work.
  • Selling needs a connection; the scanning half keeps its offline behaviour.

The door catalogue

The event's Box office tab: buyer-details policy at the door and the list of what is sellable at the door.
On-site → Box office — curate what the door sells, separately from online.

What the door sells is curated separately from the storefront: only ticket types and add-ons you’ve enabled for door sales appear, and online sale windows are ignored — online sales closing at 6pm doesn’t stop the door selling at 7. A door-only add-on (programmes, merch, cloakroom) can exist without ever touching the website. Seated types sell from the same live seat map the storefront uses.

A sale, start to finish

  1. Build the basket from the catalogue.
  2. Take payment — Tap to Pay, cash, or free. Discount codes enabled for the door apply here (a discounted sale asks for the buyer’s email).
  3. Check in on the spot — all tickets or a selection — recorded exactly like a gate scan, so attendance numbers stay true.
  4. Optionally email the tickets.
  • Walk-ups can be fully anonymous — you choose per event whether the door asks for nothing, an email, or email and name.
  • A draft sale holds real stock for 15 minutes; abandoning it releases stock and seats immediately. A walked-away basket can’t quietly hold four seats all night.

Receipts & the claim QR

  • The device shows an itemised receipt the buyer can take by email, SMS or QR.
  • Even an anonymous sale mints a claim QR: the buyer scans it and lands on their own order page — tickets, wallet passes, receipt — exactly as if they’d bought online.
  • Formal VAT documents issue server-side by the same rules as online orders.

Devices across events

Settings → Devices: organiser-level box office devices with their tags, event coverage and revoke actions.
Settings → Devices — one till, many events, revocable in one press.

A Box Office device registered at organiser level (Settings → Devices) can cover many events — all of them, or a list — but works one event at a time: staff activate the event they’re selling for, and switching is deliberate (open payments and queued scans settle first, so one event’s sales can never file against another). With no lane selected a device can sell but not scan; give it a lane and it does both.