frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Getting paid

frequentix never holds your ticket money. Card payments — online and at the door — settle directly into your own Stripe account at the moment of charge.

Connecting Stripe

Settings → Payment onboarding: the connected Stripe account's status with charges and payouts enabled.
Settings → Payment onboarding — your Stripe account's live status.

Open Settings → Payment onboarding and follow the Stripe flow — identity, bank account, business details. Stripe verifies you, not frequentix; the console shows your onboarding status and anything Stripe still needs.

Where the money goes

  • Each sale is charged on your Stripe account — the buyer’s statement shows your name, and payouts follow your Stripe payout schedule.
  • The platform fee is deducted per charge, so what lands in Stripe is already net of it.
  • Your frequentix subscription (Plans & billing) is entirely separate from ticket revenue.

Platform fees

The per-ticket platform fee depends on your plan — 4% on Free, 3% on Starter, 2% on Pro and Enterprise — and every plan caps the fee at a fixed per-ticket maximum, so a high-priced ticket doesn’t pay a percentage forever. The pricing page has the exact caps side by side.

Refunds

  • Refunds are issued from the order in the console (a two-step-verified action) and are paid back out of your Stripe balance.
  • Full and partial refunds are both supported; refunding with release puts the seats and stock straight back on sale — see Orders, tickets & refunds.