frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

Help menu

Team & permissions

One organisation, many people, different jobs. Roles decide what each person can see and do; the activity log records what everyone actually did.

Inviting your team

Settings → Team: a members table listing each person with their role badge and event access, and an Invite member button.
Settings → Team — members, their roles, and which events each can reach.

In Settings → Team (a two-step-verified area), invite people by email and pick their role. A team member can be given all events or only a selected list — a promoter who runs your club nights doesn’t have to see the conference.

What roles control

A role is a bundle of permissions — viewing events, managing orders, issuing refunds, editing team settings and so on. The console applies them by disappearing: areas a role has no permission for simply aren’t in that person’s navigation, rather than appearing and refusing.

  • Admins can do everything, including team and billing changes.
  • Narrower roles see exactly the areas their permissions cover — a finance role might see orders, invoices and reports but no event setup.
  • Sensitive actions still ask for two-step verification on top of the permission.

The activity log

Settings → Activity log records everything that has been done in the organisation and who did it — event edits, refunds, team changes, setting changes. When something looks different from how you left it, the log answers who and when.

Door staff don’t need accounts