Help centre
frequentix has four surfaces, and these guides cover all of them: the organiser console where you build and run events, the public storefront where your buyers purchase, Scanner — the check-in app that runs on any phone — and Box Office, the sell-and-scan app for the door.
Each article explains what to expect from its area rather than every click along the way — the console guides each step as you take it. Where a feature belongs to a paid plan, the article says so up front.
Getting started
Account & securitySigning in, verifying your email, setting up two-step verification, and which areas of the console ask for a freshly verified session.Team & permissionsInvite teammates, control what each role can see and do, follow the activity log — and why door staff never need accounts at all.Getting paidConnect Stripe to take payments, where the money settles, and the per-ticket platform fee on each plan.Plans & billingWhat Free, Starter, Pro and Enterprise each unlock, what's always included, and where your subscription and its invoices live.
Events & tickets
Create an eventFrom the New event dialog to a published event page: the event workspace, its six areas, and the lifecycle from draft to on-sale.Ticket types & pricingPaid and free types, capacity, per-order limits, hidden tickets, timed price tiers and per-buyer purchase limits.Add-onsSell parking, merchandise and workshops alongside tickets, and redeem them at the event with their own QR codes.Sessions & runsOne event, many dates: theatre runs, weekly classes and timed-entry slots, with per-date stock, waitlists and cancellations.Reserved seatingDesign a venue once, attach it to any event: seat categories, derived capacity, the live seat chart, reseating and accessible seats.Discounts & codesDiscount codes at checkout, access codes that reveal hidden tickets, and the VAT rates your prices are charged at.
Registration & attendees
Registration questionsBuild the questions buyers answer before payment: per-ticket or per-order, with conditional follow-ups, from a shared library.Approvals & waitlistsVet who can buy with approval-gated tickets, and let sold-out demand queue with per-date waitlists and timed offers.Orders & refundsThe order record, resending and reassigning tickets, refunds and cancellations, and how held stock releases itself.Invoices & receiptsReceipts, VAT invoices and credit notes: who gets which, gapless numbering, corrections, and what buyers can always read.Contacts & companiesYour audience across every event, companies for B2B events, CSV imports, and one-action GDPR erasure.
Selling & marketing
The storefrontThe buyer journey end to end: the event page, baskets and holds, seat picking, payment, tickets, wallet passes and order management.Embedded checkoutSell from your own website: allow your domains, drop in the snippet, and buyers complete checkout without leaving your site.Branding & white-labelYour logo and colours on the storefront and emails, your own words in the fixed text slots, and full white-label.Emails & campaignsThe two kinds of email frequentix sends, composing campaigns, and how the monthly allowance is counted.Reports & attributionRevenue, refunds and attendance per event, CSV exports, and attribution links that tie sales back to channels.
On the door
Entry points & lanesGates and lanes per event, per-lane ticket allowlists, and how a lane pins each scanning device to one event.ScannerPair any phone with a short code — no logins — and scan continuously with full-screen verdicts, search and instant revocation.Offline scanningWhen venue signal dies, Scanner keeps deciding locally — with no attendee data on the device — and syncs up when it returns.Box OfficeSell on the door with Tap to Pay, cash or free tickets — with a separately curated catalogue, walk-up-friendly checkout and instant check-in.
Need a human? The support page has phone and email contact details, staffed Monday to Friday.