Start free. Pay less as you grow.

You do. Ticket sales run on Stripe Connect direct charges, so buyers pay into your own Stripe account and you are the merchant of record. frequentix only ever deducts a transparent application fee.

Yes. A registered charity pays 2% capped at £4.00 per order on any plan — including Free — and no platform fee at all on donations. Tell us your charity number at signup or from Settings → Billing and we'll check it against the public register. See /charities for the detail.

The application fee is a percentage of each order, capped per order, and it steps down as you move up plans — from 4% on Free to 2% on Pro. Enterprise fees are negotiated, with the cap starting at Pro's £4 by default. You also choose who pays it: absorb it yourself, or pass it to your buyers as a service fee at checkout — switchable any time in Settings → Billing, on every plan. Free tickets never carry a fee either way.

Yes, with a code. Sign up with an offer code from one of our flyers or partners and you pay no platform fee on your first 50 paid orders, across all your events, for 90 days. Card processing still applies. If you signed up without a code you can add one in Settings → Billing within 14 days, as long as you haven't taken a paid order yet. The full terms are at /offers.

No. You can sell paid tickets on the Free plan. Higher plans lower your platform fee and unlock extras like custom branding, badges, discount codes and the developer API.

Yes. Checkout is guest-first: each order is secured by a private link we email, and buyers can recover their links at any time with “find my order”.

Buyers can join its waitlist instead of hitting a dead end. On Starter you release freed places to the next people in line whenever you choose; on Pro it is fully automatic — a freed spot (from an abandoned checkout, a refund or cancellation, or a raised cap) is offered to the next person and held just for them with a time-limited claim link.

Yes, on Starter and above. One event carries all its dates — the nights of a show, the weeks of a course, the slots of a timed-entry attraction — with capacity, sales, per-order limits and waitlists counted per date, while ticket types, questions, discounts, branding and seating are configured once. Starter runs up to 60 dates per event; Pro raises that to 2,000 and adds generated slot grids.

Yes, if you allow it. A holder can transfer a ticket to a named recipient on Starter and above — ownership genuinely moves, and the old QR stops working everywhere including offline scanners. On a multi-date run they can also move it to another night themselves, same ticket type and nothing to pay, also on Starter and above. On Pro they can list it for resale at exactly the face value they paid, which is offered to your waitlist in order: the buyer pays face value plus the usual booking fee and the seller is refunded face value. There is no price field, so there is nothing for a tout to mark up.

On Starter and above, to a policy you set per event: how long before the event they may cancel, an optional cool-off window after purchase, and a cancellation fee if you want one. They cancel individual tickets from their order page, the face value goes back to the card less any fee you kept, and the place returns to stock and is offered to your waitlist. Issuing a refund yourself stays available on every plan.

Every paid order gets a numbered document that never changes once issued: a full VAT invoice where you are VAT-registered and have stated your number and address, or a plain receipt where you are not. Numbering is gapless per organiser and, by default, restarts each calendar year — you can switch the yearly reset off in Settings → Invoicing for one continuous sequence. A refund raises a credit note that reproduces the original invoice's VAT exactly. Receipts are on every plan; the VAT-invoice apparatus is on Starter and above — but reading a document you have already issued is never gated, even if you downgrade.

Yes — on every plan, including Free. Scanner devices keep admitting attendees offline and sync up when the signal returns — and a ticket refunded while the Wi-Fi was down is still caught, without any attendee names being stored on the device. Staff can also find an attendee by name and check them in without a QR at all.

Email campaigns are available on Pro and Enterprise. Broadcast a branded email to everyone holding a ticket, or to selected ticket types — sent immediately or scheduled for a moment you choose — up to 25,000 sends a month on Pro (negotiated on Enterprise). Automatic event reminders are never metered; abandoned-checkout recovery emails count towards the allowance. Transactional emails — order confirmations and buyers’ order links — send on every plan and never count towards it.

Yes, on every plan. Your storefront and buyer emails are available in English, French, German, Spanish and Dutch — each language has its own URL, buyers can switch language, and order confirmations arrive in their language with localised dates and currency.

Yes, on Pro and Enterprise. Paste one snippet onto your site and the full frequentix checkout — ticket selection, registration, Stripe payment and wallet passes — runs inside your own page, so buyers never leave your brand. Choose an inline widget or a pop-up button, and set which domains are allowed to embed under Settings → Embed.

Yes, on Pro and Enterprise. Record each company once, assign it to an event, and share a private link — the company issues its team’s tickets there, in bulk from a spreadsheet or one person at a time, restricted to the ticket types you allow, and can search its roster, show each pass and reassign a ticket when someone can’t come. A second link lets them view every ticket they hold across your events, and you can bulk-assign companies — picking many at once in the console, each with its per-event reference, or with a CSV import — and email every assigned company its links in one go.

Yes, on Pro and Enterprise. Mark any ticket type as “requires approval” and it becomes a request rather than a purchase — buyers apply without paying upfront, and you review each one in a dedicated approvals queue alongside the registration details they gave at checkout. Approve or decline individually or in bulk and add a note, and only then is a seat confirmed: approved free tickets issue instantly, while approved paid tickets get a secure link to complete payment.

From the console: Help → Support tickets opens a ticket with us from wherever the problem is — an event, an order, a ticket type — with screenshots attached and the record linked, and everyone on your team with support access sees the reply. Requests from your door devices, exhibitor handsets and ticket holders land with your team in the same place, and you can hand any of them to us with the whole conversation. On Pro and Enterprise your tickets go to the front of our queue with a first-reply target. Phone and email are on the support page too.