frequentix
Help centre

How frequentix works, for the people running the event.

Orientation guides for every part of the platform — the organiser console, your public storefront, and the Scanner and Box Office apps at the door. Enough to know what to expect; the console itself guides each step.

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Contacts, companies & imports

Your audience, across every event: one record per person, companies for the B2B side, imports for the lists you already have — and a clean way out when someone asks to be forgotten.

Contacts

The Contacts list across events: names, emails, and each contact’s orders and tickets counts.
Audience → Contacts — one record per person, across every event.

A contact is a person across your whole organisation, not one event’s attendee list: their orders, tickets, registration answers and email history in one place. Buying twice doesn’t create two people. Contacts are a two-step-verified area — attendee personal data sits behind the extra check.

Companies

Companies group contacts for exhibitors, sponsors and corporate buyers. Issue an allocation of tickets to a company and send them a self-serve link — their coordinator enters attendee names themselves and watches the allocation fill, instead of emailing you spreadsheets.

CSV imports

Bring an existing list in as a CSV — comp lists, a previous platform’s attendees, a partner’s allocation. The import maps your columns, validates rows before touching anything, and reports what it created. Imports can create contacts or issue tickets directly; on a run, per-date ticket types can’t be imported (a CSV has no date column).

GDPR erasure

Erasing a contact is one action that cascades — their personal data is removed from tickets, orders and email history. What survives is what the law requires to survive: issued invoices and receipts, retained for the statutory six years. Erased contacts are automatically excluded from every future campaign.